Implement Aged Care Reform with Confidence
Meet the new Aged Care Act and Support at Home standards with ease. Automate reporting, unify your systems, and get back to delivering outstanding resident care — without the overwhelm.
What Is Changing — & Why Providers Are Struggling
Australia's aged care sector is undergoing its biggest transformation in decades. Good policy and smooth operations don't always arrive together.
New Aged Care Act
Strengthened resident rights, new provider obligations, and significantly higher reporting standards — with real penalties for non-compliance.
Support at Home Transition
Packaged care replaced by individualised budgets. Enormous back-office pressure that legacy systems simply weren't built to handle.
Increased Compliance Burden
More granular documentation, mandatory real-time data capture, and audit obligations — on top of an already-stretched workforce.
Disconnected Systems
Finance, care, rostering, and billing sitting in silos with no single source of truth — causing duplication, errors, and missed deadlines.
Staff Burnout
Frontline teams buried in manual admin have less time for residents. The best people leave when paperwork overwhelms care delivery.
No Real-Time Visibility
Leaders making decisions with yesterday's data — or no data at all — increasing risk and slowing every operational response.
"Many providers are spending more time managing systems than delivering care. That's not a staffing problem — it's a systems problem."
Let's Fix It →One Integrated Platform. Every Aspect of Aged Care.
Purpose-built for Australian aged care — combining residential, home care, finance, compliance and more in a single unified system powered by Epicor Senior Living Solution.
Home Care
Smart rostering with travel optimisation and mobile tools that empower remote community care staff to deliver quality services.
Residential Care
End-to-end management for enquiries, waitlists, admissions, transfers and ongoing resident care — one centralised database.
Integrated Financials
360° financial visibility with centralised accounting, real-time data, and billing built for unique funding structures including Medicare.
Analytics & Reporting
Interactive dashboards and performance management across operations and compliance — eliminating error-prone manual processes.
Client Management
A single resident record across their entire aged care journey — enabling truly personalised, data-driven care delivery.
Document Security
Secure cloud-based document storage that eliminates physical filing and improves cross-team collaboration and auditability.
Integration & Compliance
Stay connected to Australia's aged care funding structure and third-party clinical systems — fully compliant with current legislation and all reform requirements.
From Complexity to Clarity
A structured, low-disruption process with on-site SoftLabs consultants at every stage.
Discovery
- Systems & process audit
- Compliance gap analysis
- Defined scope & baseline
Configure
- Module setup & mapping
- Workflow design
- Integration build
Pilot
- Team training
- Limited cohort rollout
- Feedback & refinements
Go-Live
- Org-wide launch
- Live dashboards active
- Ongoing support begins
Australia's Aged Care Technology Partner
SoftLabs is an Australian enterprise software leader with deep expertise in the aged care sector. We don't just implement software — we partner with organisations to transform how they operate, so they can focus on delivering outstanding care.
Our solutions are built on Epicor Senior Living Solution and deeply integrated with advanced data management — enabling providers to streamline operations, ensure data security, and make confident, data-driven decisions across every aspect of their business.
📍 Suite 20, 330 Wattle Street, Ultimo NSW 2007 · 📞 1300 207 208 · ✉️ business@softlabs.com.au
Stay Ahead of Reform
Practical guidance from the SoftLabs team on aged care reform, technology strategy, and operational excellence.
Trusted Across Australian Aged Care
"SoftLabs doesn't just deliver and walk away. They take the time to explain, train our team, and ensure everyone is comfortable with change. Their ongoing support has made a huge difference to our organisation."
"Helf Configuration for Advantaged Care Group was the pilot project—the first completed by Softlabs—and, as such, involved a significant degree of exploration... SoftLabs has been providing diligent and timely support."
"SoftLabs supported us end to end on our implementation, and the quality of work and guidance we received was truly outstanding."
"SoftLabs provided services to assist with our ERP upgrade. We liked their ability to provide consultants on-site quickly."
"SoftLabs built a custom solution within budget and on time. We've been happy with every part of the process."
Common Questions
How long does implementation take? ▼
Most implementations run 6–8 weeks from discovery to go-live. Timelines vary based on modules, existing system complexity, and organisational size. Our 4-phase roadmap is designed to minimise operational disruption throughout.
Can SoftLabs integrate with our existing clinical or medication systems? ▼
Yes. Epicor Senior Living Solution integrates with a wide range of third-party clinical care and medication management systems via open APIs. During discovery, we map your existing systems and design the integration architecture accordingly.
Will this keep us compliant with the new Aged Care Act? ▼
Yes. The platform is designed to comply with Australian aged care legislation, including the new Aged Care Act and Support at Home requirements. Compliance reporting is built into daily workflows — your team captures required data as part of normal operations.
Do you support both residential and community care providers? ▼
Absolutely. SoftLabs supports both residential aged care and home/community care providers. The platform handles the unique workflows, funding structures, and reporting requirements of each care type within a single system.
What ongoing support does SoftLabs provide after go-live? ▼
SoftLabs provides ongoing managed maintenance and support. We don't implement and walk away — our team remains engaged to ensure the system performs, staff are supported through change, and the platform evolves with future reforms.
Book Your Aged Care Readiness Demo
See how SoftLabs can streamline your compliance and operations. We'll walk you through a tailored demo based on your specific care type and scale.